IN THE MATTER OF the Mortgage Brokerages, Lenders and Administrators Act, 2006, S.O. 2006, c.29, as amended (the “Act”), in particular sections 19, 21, 38 and 39;

AND IN THE MATTER OF Viviana Prentice (“Prentice”)

ORDER TO IMPOSE AN ADMINISTRATIVE PENALTY
AND TO IMPOSE CONDITIONS ON LICENCE

Prentice is licensed as a mortgage agent level 2 (License #M08010314). Her license expired on March 31, 2025.

On October 25, 2024, the Director, Litigation & Enforcement (the “Director”), by delegated authority from the Chief Executive Officer (“CEO”) of the Financial Services Regulatory Authority of Ontario (“FSRA”), issued a Notice of Proposal in respect of Prentice (the “NOP”).

A Request for Hearing (Form 1), dated November 7, 2024, was delivered to the Financial Services Tribunal (the “Tribunal”) in accordance with sections 21(3) and 39(5) of the Act respecting the NOP.

On July 24, 2025, Prentice withdrew the Request for Hearing, and the Tribunal closed its file in respect of this matter. Therefore, pursuant to sections 21(7) and 39(7) of the Act, the Director makes the following Orders.

ORDER

An administrative penalty in the amount of $30,000 is hereby imposed on Viviana Prentice, for the reason set out in the Minutes of Settlement.

TAKE NOTICE THAT the Financial Services Regulatory Authority of Ontario will deliver an invoice to Viviana Prentice with information as to where and how to pay the administrative penalties. Viviana Prentice must pay the administrative penalties no later than thirty (30) days after the Order is issued unless otherwise agreed with the Financial Services Regulatory Authority of Ontario.

If Viviana Prentice fails to pay the administrative penalty in accordance with the terms of this Order, the Chief Executive Officer may file the Order with the Superior Court of Justice and the Order may be enforced as if it were an order of the court. An administrative penalty that is not paid in accordance with the terms of the Order imposing the penalty is a debt due to the Crown and is enforceable as such.

DATED at the City of Toronto, in the Province of Ontario, July 28, 2025.

Original signed by

Elissa Sinha
Director, Litigation and Enforcement

By delegated authority from the Chief Executive Officer

ORDER

For the reasons set out in the Minutes of Settlement, the following conditions are imposed on the mortgage agent licence issued to Viviana Prentice (“Prentice”) for a period of eighteen months:

1. Prentice shall be restricted to a Level 1 mortgage agent license for the duration of the 18 months;
2. Prentice’s work as a mortgage agent will be supervised by the Principal Broker of her sponsoring brokerage (the “Supervisor”);
3. Prentice shall provide regular attestations to the Supervisor that she has not engaged in any mortgage business outside of her brokerage;
4. Prentice and the Supervisor shall submit monthly written reports to the Senior Manager, Market Conduct Action Team (the “Senior Manager”), regarding Prentice’s mortgage agent business activities, if any;
5. Prentice must facilitate the Supervisor’s review of all of her activities relating to dealing or trading in mortgages, if any;
6. Prentice must provide the Supervisor with copies of all mortgage applications, if any, she has prepared in advance of submission to the lender or potential lender;
7. Prentice is required to ensure that all mortgage applications, mortgage disclosure document and every mortgage lender commitment, if any, have been initialed and dated by the Supervisor and maintain evidence of the Supervisor’s review;
8. Prentice shall provide the Supervisor with all of the information and documentation the Supervisor requested by the Supervisor of Prentice to discharge their obligations;
9. If the Supervisor cannot continue to supervise Prentice, the Supervisor and/or Prentice shall notify the Senior Manager within 5 business days of the Supervisor withdrawing their supervision;
10. If the Supervisor ceases supervising Prentice, Prentice shall cease all mortgage agent business activity immediately until a new supervisor has been approved in writing by the CEO or his delegate;
11. Prentice is subject to an examination of her mortgage files from time-to-time at the discretion of the CEO or his delegate, acting reasonably; and
12. If Prentice ceases to be licensed with her brokerage, Prentice will notify the Senior Manager in writing within 5 business days and Prentice agrees to stop all mortgage agent activities until:
    1. Prentice informs the Senior Manager in writing of her new mortgage brokerage; and
    2. A new Supervisor is approved by the Senior Manager, which approval shall not be unreasonably withheld, and submits a signed undertaking in respect of the above terms.

DATED at the City of Toronto, in the Province of Ontario, July 28, 2025.

Original signed by

Elissa Sinha
Director, Litigation and Enforcement

By delegated authority from the Chief Executive Officer

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