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An order that is made regarding a licence holder reflects a situation at a particular point in time. The status of a licence holder can change. Readers should check the current status of a person’s or entity’s licence on the Licensing Link section of FSRA’s website. Readers may also wish to contact the person or entity directly to get additional information or clarification about the events that resulted in the order.
Financial Services Regulatory Authority of Ontario

IN THE MATTER OF the Insurance Act, R.S.O. 1990, c.I.8, as amended (the “Act”), in particular sections 392.5 and 407.1;

AND IN THE MATTER OF Angie Sau Chu Lau.


INTERIM ORDER SUSPENDING LICENCE


TO: Angie Sau Chu Lau

Section 392.5(1) of the Act provides that the Chief Executive Officer of the Financial Services Regulatory Authority of Ontario (the “Chief Executive Officer”) may revoke or suspend an agent’s licence if the agent has failed to comply with the Act, the regulations or a condition of the licence, or if the Chief Executive Officer has a reasonable belief that the agent is not suitable to hold the licence.

Section 407.1 of the Act provides that if the Chief Executive Officer proposes to revoke a licence without the licensee’s consent, the Chief Executive Officer shall give written notice of the proposal to the licensee, including the reasons for the proposal.

Section 392.5(6) of the Act provides that, if in the Chief Executive Officer’s opinion, the interests of the public may be adversely affected by any delay in the revocation or suspension of an agent’s licence as a result of the steps required by section 407.1, the Chief Executive Officer may, without notice, make an interim order suspending the licence and may do so before or after giving the notice required by section 407.1 with respect to the proposal to revoke or suspend the licence.

IT IS ORDERED THAT pursuant to section 392.5 of the Act, the life insurance and accident and sickness insurance agent licence issued to Angie Sau Chu Lau (“Lau”) (licence number 14135942) is suspended for the reasons outlined below. During the suspension, Lau is not authorized to act as an insurance agent in Ontario.

TAKE NOTICE THAT this Interim Order takes effect immediately and will remain in effect until the expiry of the period for requesting a hearing in respect of a Notice of Proposal to Revoke Licence and to Impose Administrative Penalties (15 days after the Notice is given or deemed to have been delivered).

AND TAKE NOTICE THAT pursuant to subsections 447(2)(b) and 447(3) of the Act, every person who fails to comply with an order made under the Act is guilty of an offence and is liable to a fine of not more than $250,000 and on each subsequent conviction to a fine of not more than $500,000.

REASONS FOR ORDER

  1. Lau is licensed as a life insurance and accident and sickness insurance agent (licence # 14135942). She was first licensed on February 28, 2016. Her licence is scheduled to expire on February 27, 2026.
  2. The Director, Litigation and Enforcement, by delegated authority from the Chief Executive Officer, is of the opinion that the interests of the public may be adversely affected by any delay in making an order to revoke or suspend Lau’s licence and therefore, the issuance of an interim suspension is necessary.
  3. Lau is an imminent risk to the public as she has engaged in serious misconduct with multiple clients, as outlined in the Notice of Proposal. The serious nature and repeated pattern of misconduct present a significant risk of public harm if Lau continues to act as an insurance agent. There are no lesser alternative measures that would adequately protect the public.
  4. Lau did not participate in FSRA’s investigation. She did not attend an interview or provide requested records. Licensees who are not able to meet the obligations of licensing, including participating in mandatory regulatory investigations, are not suitable to be licensed.
  5. Further, the continued licensing of Lau causes risk to public confidence in the regulated insurance sector in Ontario and to the reputations of the licensed participants in this sector. An interim suspension order is required to ensure public confidence in the regulatory scheme and sector.
  6. Accordingly, the criteria for issuance of an interim suspension are satisfied.

DATED at Toronto, Ontario, December 2, 2025.

Original signed by

Elissa Sinha
Director, Litigation and Enforcement

By delegated authority from the Chief Executive Officer


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