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An order that is made regarding a licence holder reflects a situation at a particular point in time. The status of a licence holder can change. Readers should check the current status of a person’s or entity’s licence on the Licensing Link section of FSRA’s website. Readers may also wish to contact the person or entity directly to get additional information or clarification about the events that resulted in the order.
Financial Services Regulatory Authority of Ontario

IN THE MATTER OF the Insurance Act, R.S.O. 1990, c.I.8, as amended (the “Act”), in particular sections 392.5 and 407.1;

AND IN THE MATTER OF Reditha Abila Castillejos


INTERIM ORDER SUSPENDING LICENCE

TO: Reditha Abila Castillejos

Section 392.5(1) of the Insurance Act provides that the Chief Executive Officer of the Financial Services Regulatory Authority of Ontario (the “Chief Executive Officer”) may revoke or suspend an agent’s licence if the agent has failed to comply with the Act, the regulations or a condition of the licence, or if the Chief Executive Officer has a reasonable belief that the agent is not suitable to hold the licence.

Section 407.1 of the Act provides that if the Chief Executive Officer proposes to suspend a licence without the licensee’s consent, the Chief Executive Officer shall give written notice of the proposal to the licensee, including the reasons for the proposal.

Section 392.5(6) of the Act provides that, if in the Chief Executive Officer’s opinion, the interests of the public may be adversely affected by any delay in the revocation or suspension of an agent’s licence as a result of the steps required by section 407.1, the Chief Executive Officer may, without notice, make an interim order suspending the licence and may do so before or after giving the notice required by section 407.1 with respect to the proposal to revoke or suspend the licence.

INTERIM ORDER SUSPENDING LICENCE

IT IS ORDERED THAT pursuant to section 392.5 of the Act, the life insurance and accident and sickness insurance agent licence issued to Reditha Abila Castillejos (“Castillejos”) (licence # 02072076) is suspended for the reasons below. During the suspension, Castillejos is not authorized to act as an insurance agent in Ontario.

TAKE NOTICE THAT this Interim Order takes effect immediately and will remain in effect until the expiry of the period for requesting a hearing in respect of a Notice of Proposal to Suspend Licence (15 days after the Notice is given or deemed to have been delivered).

AND TAKE NOTICE THAT pursuant to subsections 447(2)(b) and subsection 447(3) of the Act, every person who fails to comply with an order made under the Act is guilty of an offence and every individual convicted of an offence under the Act is liable to a fine of not more than $250,000 on a first conviction and a fine of not more than $500,000 for each subsequent conviction.

REASONS FOR ORDER

  1. Reditha Abila Castillejos (“Castillejos”) has been licensed as a life insurance and accident & sickness insurance agent (licence # 02072076) under the Act since June 26, 2002. Castillejos’ licence is scheduled to expire on October 23, 2026.
  2. The specific facts supporting this Interim Order are found in the Notice of Proposal to Suspend Licence issued to Castillejos.
  3. Castillejos has failed to facilitate an examination under the Act and respond to requests for information from FSRA promptly, explicitly, and completely, and within the period specified, despite being advised about his obligations. Accordingly, there are reasonable grounds to believe that Castillejos is no longer suitable to be licensed under the Act.
  4. The Director, Litigation and Enforcement, by delegated authority from the Chief Executive Officer, is of the opinion that the interests of the public may be adversely affected by any delay in making an order to suspend Castillejos’ licence and therefore, the issuance of an interim suspension is necessary.
  5. Compliance and cooperation by licensees are necessary to regulate the insurance sector and protect the public. Castillejos is hindering FSRA’s ability to review and determine her suitability for licensing and compliance with the Act. Continued licensing for a person who hinders regulatory review and investigation presents an imminent risk to the public.
  6. There are no lesser alternative measures which will adequately protect the public.
  7. Further, the continued licensing of Castillejos causes risk to public confidence in the regulated insurance sector in Ontario and to the reputations of other licensed participants in this sector. An interim suspension order is required to ensure public confidence in the regulatory scheme and sector.
  8. Accordingly, the criteria for issuance of an interim suspension are satisfied.

DATED at Toronto, Ontario, March 27, 2026.

Original signed by

Elissa Sinha
Director, Litigation and Enforcement

By delegated authority from the Chief Executive Officer


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